Technical Support
Permanent (CDI)
Netherlands
Haarlem
Description:
- Installation / Training / Acceptance tests for delivered equipment
- Technical pre-sales, demonstrations for our suite of products
- Technical support to sales representatives in the region
- iXblue and divisions representative in front of customers
- Representative of customer inside iXblue
- Back end office administrative support
- Follow all support procedures and processes
- Onsite customer support, locally, nationally and internationally
- Open and follow-up on Hot-line, Hot-mail, actions and customer claims
- All equipment installations / demos / onsite support up to 110 days a year
- Assure support in the EMEA geographical zone and occasionally outside this zone
- Write and archive report after all missions in JIRA
Profile:
- A degree in Electrical or Electronic Engineering or relevant experience
- Experience with Inertial Navigation Systems (INS), marine electronics or integration of sensors in marine survey, dynamic positioning (DP), and/or metrology fields
- Strong customer orientated attitude and proactive nature
- Self-motivated, proactive, technically curious, working attitude
- Excellent communication skills both verbal and written (Dutch, English essential, French would be an advantage)
- Strong analytical thinker, able to independently analyze and repair iXblue equipment both remotely and onsite
- Must be willing to travel up to 110 days a year (local and overseas)
Contact: To express an interest in this position, please send your CV and a cover letter to:
arnold.hooglander@ixblue.com with reference “SE Haarlem” in the subject
SE Haarlem