Title: Support engineer M/F
Job Type : Full time
Location : Singapore
Job Duties and Responsibilities:
· Installation / Training / Acceptance tests of delivered equipment
· Technical support to sales team in the region, including pre-sale demonstration of products
· Open and follow-through of the 24/7 Support Hotline, Support email, and customer requests
· Provide equipment installations / demos / on-site customer support within the APAC geographical zone and occasionally outside this zone
· Document and record all support claims and incidents within company database, per company policy and procedure
· Prepare project specifications and timescales with clients
· Testing, evaluating, modifying and re-testing products
· Writing reports and documentation of product tests and outcomes
· Analyzing and interpreting data
Skills and Qualifications:
· A degree in Electrical, Electronic or Mechanical Engineering and relevant work experience.
· Experience with Inertial Navigation Systems (INS), marine electronics or integration of sensors in marine survey environment will be an added advantage, preferred
· Demonstrates service-oriented attitude, providing successful product support for customer satisfaction
· Self-motivated and technically curious approach to their work
· Excellent verbal and written communication
· Strong analytical and trouble-shooting skills
· Ability to think and work independently, to analyze and repair equipment both remotely and onsite
· Must be willing to travel up to 40% of the year (local and overseas)
Technical training will be provided prior to starting work in Singapore.
To express an interest in this position, please send your Curriculum Vitae or resume and a cover letter to ix-jobs@ixblue.com with subject heading “SC17-APAC - Your Full Name”.
